Return/ Refund Policy
Super Utensil Ltd is committed to ensuring our customers receive the best service. To qualify for a refund, goods must be returned to us in a re-saleable condition, in their original and undamaged packaging. We have 14 days return policy, if you are not happy with your purchase for any reasons, we will refund or exchange. Goods returned should be unused and should be in original packaging.
Buyer to bear the return postage cost if the buyer wishes to return without confirmation with our self.
- Any item faulty, damaged or unwanted should be informed within 14 days of receipt. We will than reconfirm if it is returned to us or destroy.
- Also, we will need a picture for the same. However, in any case we will not be able to refund the postage for goods that are returned without intimating us.
- If you have received any item that is not same as advertised, please contact us immediately. We will either replace you or refund you accordingly. Do not send us back straight without confirmation.
- If you have received faulty item i.e., non electronic and non-electrical goods, please inform us within 7 working days.
- In the case of electronic and electrical goods, you can contact us for refund or replacement, if fault arises within 28 days from delivery.
- In the above cases, we will either send you a free return postage label or make arrangement that you do not have to pay the postage charges.
- In all cases it is important to inform us within mentioned time period. Postage for goods will not be refunded for any item that is returned, without intimating us.