1. Introduction

Welcome to SuperMetPlast (“we,” “our,” or “us”). Your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make purchases from our e-commerce platform.

2. Information We Collect

        a. Personal Information

                   Account & Order Information: Name, email, phone, shipping & billing addresses, order history, payment transactions. 

                   Payment Details: Credit/debit card data or UPI info captured via trusted payment gateways (not stored by us).

        b. Technical & Usage Data

                  Device Info & Analytics: IP address, browser type, device identifiers, page visits, clicks—to enhance your browsing experience.

3. How We Use Your Data

Order Fulfillment: To process and deliver your orders and provide customer support.

Communication: To update you on order status, promotions, or service changes—only if you've opted in.

Site Improvement & Security: To personalize your experience, analyze usage, and guard against fraud.

4. Legal Basis & Consent

We process personal data based on your consent or as necessary to fulfill orders. You may withdraw consent at any time by contacting us or through relevant communication links.

5. Disclosure to Third Parties

We may share your data with:

Payment Processors: For secure payment handling.

Logistics Partners: To enable product delivery.

Service Providers: For analytics, fraud prevention, email, and other operational support.

All partners adhere to confidentiality protocols and only receive data necessary to perform their functions.

6. Data Retention

We retain your personal data only as long as needed to fulfill the purposes outlined—such as processing orders or complying with legal obligations. Beyond that, your data is securely deleted or anonymized.

7. Data Security

We implement reasonable security measures (encryptions, access controls, secure hosting) to protect your data—consistent with Indian IT Rules 2011 Wikipedia. However, internet transmission can't be fully guaranteed as risk-free.

8. Children

We do not knowingly collect data from individuals under 18. If we learn we have, we’ll promptly delete that data upon confirmation.

9. Policy Updates

We may revise this Policy periodically. Updated versions will be posted on our website with the revised effective date.

10. Contact Information

For any privacy-related inquiries, requests, or complaints, please reach us at.

Email: supermetplast@gmail.com

Address: Blue Box Storage, Unit 2, 45 Maylands Avenue, Hemel Hempstead,, Hertfordshire, HP2 7DF, United Kingdom.

11. Jurisdiction & Dispute Resolution

This Policy is governed by UK law. Disputes shall be addressed through appropriate forums under Indian jurisdiction.