Effective Date:2025/08/01
At SuperMetPlast, your satisfaction is our priority. We want you to be happy with every purchase. If you’re not completely satisfied, please review our return and refund terms below.
1. Eligibility for Returns.
- Returns are accepted within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags intact.
- Certain items may not be eligible for return due to hygiene or safety reasons (e.g., food containers that have been used, opened items, or customized products).
2. Non-Returnable Items
- Items marked as “Non-Returnable” on the product page.
- Products damaged due to misuse, mishandling, or improper storage.
- Items returned without original packaging or accessories.
3. Damaged, Defective, or Wrong Items
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
- Provide order details and photos of the product/packaging.
- Once verified, we will arrange a replacement or refund at no extra cost.
4. Refund Process
Refunds will be issued after we receive and inspect the returned product. Refunds will be processed within 5–7 business days to your original payment method. Size or color exchanges depend on availability.5. Contact Us
For any queries related to these Return Products, please contact us:
📧 Email: supermetplast@gmail.com
📍 Address: Blue Box Storage, Unit 2, 45 Maylands Avenue, Hemel Hempstead,, Hertfordshire, HP2 7DF, United Kingdom.