Effective Date: 2025/08/01

At SuperMetPlast, we aim to deliver your household essentials quickly, safely, and affordably. This Shipping Policy explains how we process, handle, and deliver your orders.

1. Order Processing

• Orders are usually processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Timelines

• We deliver across UK through trusted courier partners.

• Standard delivery timelines: 3–7 business days depending on your location.

• Remote or rural areas may take additional time.

• Delivery delays may occur due to natural calamities, strikes, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

  Free shipping may be available for orders above £75.

4. Order Tracking

• Once shipped, you will receive a tracking number and courier details via email/SMS.

• You can track your order status online until it reaches your doorstep.

5. Delivery Guidelines

• Deliveries will be made to the address provided during checkout. Please ensure accuracy.

• Our courier partners will make up to two attempts for delivery. If unsuccessful, the package may be returned to us.

• In such cases, re-shipping may incur additional charges.

6. International Shipping

Currently, we do not offer international shipping. Orders can only be delivered within India.

7. Damaged or Missing Items

• If your package arrives damaged, tampered, or with missing items, please contact us within 48 hours of delivery with photos of the package and product.

• We will investigate and arrange a replacement/refund as per our Return & Refund Policy.

8. Contact Us

For shipping-related queries, reach us at:
📧 Email: supermetplast@gmail.com
📍 Address: Blue Box Storage, Unit 2, 45 Maylands Avenue, Hemel Hempstead,, Hertfordshire, HP2 7DF, United Kingdom.